FAQ

orders and payments

  1. add products to the cart
    on the product page, select the quantity and click "add to cart".
  2. proceed to checkout
    if there are no mistakes with the products and quantities in your cart, click "Pay".
  3. log in or register as a new member
    for existing members
    enter your email address and password to log in.
    for first-time users
    please enter the required information and register as a new member. Then, proceed to the next step.
  4. confirm the delivery address
    check the details under "Contact" and proceed to "Payment".
  5. payment
    we only accept payments by credit card. Please use VISA, MASTER, JCB, or AMERICAN EXPRESS.
  6. complete your order
    after confirming your order details, click "Pay Now" to complete your order.
  7. order confirmation email
    once the order is completed, an email with the order details will be sent to your registered email address. This email will include a button to download the recipe. If you do not receive it, please contact us through "Inquiries".

the size of the pattern does not match my size, can I learn how to change the size (correction method)?

all products on this site must be downloaded and received and will not be shipped.

purchased products can be downloaded from "my Account".
Click on the member icon at the top right of the screen for "my Account" and log in using the email address and password used for membership registration. Please click the "download" button from the purchase history displayed after logging in to obtain it.

due to the nature of the products sold on this site, we are unable to accept changes to orders. Please note.

due to the nature of the products sold on this site, we cannot accept cancellations of orders. Please note.

due to the nature of the products sold on this site, we cannot accept returns. Please note.

to use this site, you must register as a member.
Select the product of your choice, click the pay button, and then click "Register as a new member" on the login screen that appears when using the service for the first time.
On the new member registration screen, enter your name, email address, and password, and click "Register" to complete your registration.

membership registration

if you are unable to obtain a tracking link for your order, please contact customer support via chat or email.

registration as a member of this site is free.

all products purchased on this site can be downloaded and used from your "My Account". Therefore, membership registration is required. We also send you valuable information via e-mail newsletter.

member information can be changed by editing the address in "My Account". After entering the changes, click "Update address" to confirm.

to change your password, click "Click here if you have forgotten your password" on the login screen, enter the email address you registered when registering, and click "Send." A "Reset your account password" email containing a link to update your password will be sent to your registered email address. Click the "Reset password" button in the email body. On the next screen that appears, "Reset your account password," enter your new password and click the "Reset password" button to set it.

you can check your purchase history in "My Account". Click on the member icon at the top right of the screen for "My Account" and log in using the email address and password used for membership registration.

for inquiries regarding the site or the products we handle, please use the form. Please specify your name, email address, and inquiry details using the "Contact Us" section before sending. Our department in charge will confirm the details and contact you via email.

in order to use this site comfortably, we recommend the following browser environment.

recommended browser (version)
Latest version of Google Chrome (Windows, MacOS)
Internet Explorer 11 (Windows)
Latest version of Firefox (Windows, MacOS)
Latest version of Safari (MacOS)
*Microsoft Edge is not supported. please note.
When using from a smartphone
Standard browser for iOS 9.0 or later
When using from a standard browser tablet with Android 4.1.0 or later
Standard browser for iOS 9.0 or later
Standard browser for Android 4.1.0 or later

The following items need to be set.
Enabling cookies

others

The recipes sold on this site are intended for personal enjoyment, so we do not allow you to sell your creations.

this site only sells recipes and does not offer any cooking courses, but we do have a Q&A corner, so please feel free to ask us here.https://amimono.me/qa/index.html

gauges and recommended sizes are listed in the thread database on this site, so please refer to this page.https://amimono.me/qa/index.html